"What's a 'real humdinger?'""What do you mean by 'Knickers in a twist?'""So. . . catawampus?"As Mallary says, "The idioms are free-flowing from you, Katie." On the regular, Mate, our Email Specialist who is fluent in four languages (English, Spanish, Hungarian, and Portuguese) and speaks two ... continue reading...
Field Report
TL:DR: Feelings are contagious, even in business. Especially in business. Here's how to use that to your advantage. "Howdy hey!""HelloOO""Hiiiiiiiii""Good morning!"One, by one the GOW team and our clients popped onto zoom.And then, "Katie WHAT are you WEARING?!?" "Oh, these are my Zoom ... continue reading...
Stay in Your Lane
TL:DR: It's fine to hire a "yes man." It's better for everyone if we all understand we're looking for a "yes man" going in. "I'm going to text the client right now," I said."Why?" asked Vi.*I pause. Think.* "Yeah, you're right. We should finish what we are doing. "I think I should call ... continue reading...
Newton’s First Law of Motion
While I was typing the subject line for this newsletter I accidentally typed "Newton's First Law of Business." Then I was like, "Eh, let's go with it." It's really the "Newton's First Law of Motion," which featured prominently in some yogurt commercials a few years ... continue reading...
Scoot ‘n Fruity
TL:DR summary: How can you help your customers or clients place complete orders? How can you help them choose the right online talk, landscape design, haircut, jewelry, commissioned painting, container planting, etc. and be happy with it? "Do they have hot lobster?" my Mom ... continue reading...
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